Refund Policy

General Policy

We want you to be happy with your order. If you are not satisfied, please contact us within 24 hours of delivery so we can address your concerns.

Due to the perishable nature of flowers, all sales are final once arrangements are delivered or picked up.
If your arrangement arrives damaged or not as described, please contact us within 24 hours with photos, and we will work with you to provide a replacement or solution.

A 50% deposit is required to reserve all custom and event orders.
Deposits are non-refundable and non-transferable once work has begun.
The remaining balance is due before pickup or delivery.
Orders may be canceled up to 2 days before the scheduled delivery or event date for a refund of your deposit.

Cancellations & Refunds
Cancellations made less than 2 days in advance will result in the loss of your deposit.
Delivery and shipping fees are non-refundable unless the error was ours.
Once flowers have been delivered or picked up, no refunds, returns, or changes can be made. Responsibility for care passes to the customer at that time.

For refund or return requests, email us at Malandrita.tous@gmail.com